Contact & Support
Use this page for account access, subscription, payment, class link, refund, or policy questions.
Last updated: June 7, 2026
Support email
Email: support@fitnesslive.com
Please include your registered email address, payment ID if the issue is payment-related, and a short description of what happened.
Payment and refund help
For payment issues, include the amount paid, date of payment, Razorpay payment ID or order ID if available, and the subscription category you selected.
For refund requests, please read the Refund & Cancellation Policy first so we can process your request with the right details.
Class access help
For live class link issues, mention the class name, category, trainer, scheduled time, and whether you are seeing a locked class, missing link, or expired link.
Class links may change, so always check the app near the class start time for the latest link.
Response time
We aim to respond to support requests within 2 business days. Payment and access issues are prioritized when enough transaction details are provided.
Business location
FitnessLive is operated as an online fitness service for users in India and other supported locations. For formal notices, contact support@fitnesslive.com.